FAQ

What areas do you cover?

We mainly cover Brisbane, Sunshine Coast, Gold Coast and surrounding areas, however we will travel further and can help with events in Coffs Harbour, Melbourne, Sydney and Cairns. Delivery charges will apply, Please contact us for a quote.

How do we book and pay?

A minimum of 25% deposit is required to secure any booking. Deposits can be paid via by BACS or Credit Card.

The cleared balance is due no later than 1 week before the event by BACS. Credit card can be used to pay off the balance if preferred but with a 3% surcharge.
The cleared balance for ice cream bike bookings is 2 weeks before the event date as we need to order your gelato in advance.

How much notice is required to book?

We prefer as much notice as possible, especially if your event is during the weekend, however we are able to take short notice bookings subject to availability. Bookings for popular items are sometimes made a year in advance, so it is advisable to book early.

How much do you charge?

Giant snow globe hire starts from $1295 upwards depending on location, date, type of event. Please contact us to get an exact quote.

What happens when you arrive?

We generally arrive 2 hours before the agreed start time. We will need a point of contact who can advise us where the equipment is going to be setup. We will carry the equipment into position in stages and then begin to setup. Once equipment is set up and tested it will remain closed for use until the agreed start time of hire.

 

What times can I hire from/early setup?

We can start and finish whenever you wish, but please remember that it will take us up to an hour to pack away, as such if you need to be out of your venue by a certain time then this needs to be considered. Also some of our equipment is large and bulky and space may need to be made available, guests asked to move etc during bump out. Most items have a typical hire period of 3-5 hours but additional hours can be purchased.

We can also setup earlier in the day and come back later to operate the equipment, however this will attract additional charges and idle hours may also apply. Idle hours apply if we sit and remain with the equipment until it is ready for use.

 

Do I need to provide power?

Yes a standard power socket within 20 metres of the location of hire. If your event is outside and not near a power source then please check with us to determine if a generator is required. Although we do not supply generators we can recommend what power you would need should you require one.