Frequently Asked Questions
What areas do you cover?
We mainly cover Brisbane, Sunshine Coast, Gold Coast, Toowoomba and surrounding areas, however we will travel further and can help with events in Coffs Harbour, Melbourne, Sydney and Cairns. Delivery charges may apply, please contact us for a quote.
How do we book and pay?
A minimum of 25% deposit is required to secure any booking. Deposits can be paid via by BACS or Credit Card.
The cleared balance is due no later than 1 week before the event by BACS. Credit card can be used to pay off the balance if preferred but with a 3% surcharge.
The cleared balance for ice cream bike bookings is 2 weeks before the event date as we need to order your gelato in advance.
How much notice is required to book?
We prefer as much notice as possible, especially if your event is during the weekend, however we are able to take short notice bookings subject to availability. Bookings for popular items are sometimes made a year in advance, so it is advisable to book early.
How much do you charge?
Our prices are very competitive. We have included guide prices on our website for some of our items, be aware there are many factors that affect the price, including length of hire, location and date. Please contact us and we will be pleased to provide you with a quote or price list. We will also try and beat any other genuine quote you may have receive.
What happens when you arrive?
Depending on what service you are booking we generally arrive around 30-90 minutes before the agreed start time (2 hours before for photo booth, karaoke booth, flipbook booth). We will need a point of contact who can advise us where the equipment is going to be setup. We will carry the equipment into position in stages and then begin to setup. Once equipment is set up and tested it will remain closed for use until the agreed start time of hire.
Some of our services will include an operator who will stay for the night and run the equipment for your guests during the event ensuring everyone's safety and enjoyment. Other services are dry hire, which means we will simply deliver it to you and then you will need to operate and supervise it yourself. In this case a disclaimer may need to be signed. See our terms and conditions below
What times can I hire from/early setup?
We can start and finish whenever you wish, but please remember that depending on what you have booked it can take us up to an hour to pack away, as such if you need to be out of your venue by a certain time then this needs to be considered. Also some of our equipment is large and bulky and space may need to be made available, guests asked to move etc during bump out. Most items have a typical hire period of 3-5 hours but additional hours can be purchased.
We can also setup earlier in the day and come back later to operate the equipment, however this will attract additional charges and idle hours may also apply. Idle hours apply if we sit and remain with the equipment until it is ready for use. For example if you are having a sit down dinner at 7pm and want the photo booth to start at 9pm. You may not want us setting the equipment up whilst your guests are eating, as such we could arrive at 5pm to setup. The booth would then be setup by 7pm, with 2 hours of chargeable idle time before the booth opens for operation at 9pm
Do I need to provide power?
Most of our services require a standard power socket within 20 metres of the location of hire. If your event is outside and not near a power source then please check with us to determine if a generator is required. Although we do not supply generators we can recommend what power you would need should you require one.